Shipping policy

SHIPPING POLICY

Thank you for shopping with Blakk Muffin Boutique.

We are committed to delivering your order safely, securely, and as quickly as possible.

1. PROCESSING TIMES
Orders are typically processed within 1–3 business days after payment confirmation.

During high-demand periods, launches, promotions, or holidays, processing times may be slightly longer.

Customers will receive confirmation once orders have been processed and prepared for shipment.

2. SHIPPING & DELIVERY
We currently offer nationwide delivery across South Africa.

Estimated delivery times:
• Major cities: 2–5 business days
• Outlying areas: 4–7 business days

Delivery times may vary depending on courier operations, public holidays, weather conditions, or regional accessibility.

3. ORDER TRACKING
Once an order has been shipped, customers may receive tracking information where applicable.

Customers are responsible for monitoring shipment updates provided by the courier.

4. DELIVERY DETAILS
Customers must ensure that:
• Delivery address is correct
• Contact details are accurate
• Recipient information is complete

Blakk Muffin Boutique will not be responsible for failed deliveries caused by incorrect customer information submitted during checkout.

5. SHIPPING FEES
Shipping costs are calculated at checkout depending on:
• Delivery location
• Product size/weight
• Courier requirements

Promotional free shipping offers may apply during selected campaigns.

6. DELAYS
While we strive to ensure timely delivery, Blakk Muffin Boutique cannot guarantee delivery dates due to possible external courier delays beyond our control.

7. LOST OR DAMAGED PARCELS
If your parcel arrives damaged or appears lost:
• Contact us immediately
• Provide your order number
• Include supporting photos where applicable

We will work with the courier provider to investigate and resolve the issue as efficiently as possible.

8. CONTACT
For all shipping-related inquiries, customers may contact us through our official support channels listed on our website.

By placing an order with Blakk Muffin Boutique, you agree to this shipping policy.